Dust Genie Troubleshooting and Support
My new Dust Genie doesn't seem to have enough power . . .
The Dust Genie is driven by airflow created by the suction of your vacuum cleaner, so any loss of suction results in a loss of power. First, check all of the connections between your Dust Genie and your vacuum are airtight. If you are using the 1.25" adapter, make sure the knobby flange is fully in contact with the bottom of the Dust Genie case. It helps if you twist the adapter slightly as you press it into the case.
Next, check your vacuum cleaner's bag or dust cup, and any filters it may have. All bagless vacuum cleaners, and some that use bags, have one or more filters that need to be cleaned regularly. Because those filters are often out of sight they are frequently ignored. Dirty filters, and/or bags or dust cups that are full, will kill a vacuum cleaner's suction.
Finally, the sealed, high-performance bearings in your Dust Genie may not be broken in yet. Because the bearings are tightly packed with lubricant to insure long life, they can sometimes be a little stiff when new. Running your Dust Genie without a brush for a few minutes will loosen up the bearings, but be aware that the TurbnX rotor will be spinning much faster without the resistance of a brush. Make sure the TurbnX rotor is not in contact with any surface and that nothing, especially your hair, can be sucked into it!
My Dust Genie was working well, but now it's spinning too slowly . . .
Because the Dust Genie is driven by airflow created by the suction of your vacuum cleaner, any loss of suction results in a loss of power. Start by checking all of the connections between your Dust Genie and your vacuum for air leaks. If you are using the 1.25" adapter, make sure the knobby flange is fully in contact with the bottom of the Dust Genie case (it helps if you twist the adapter as you press it into the case).
Next, check your vacuum cleaner's bag or dust cup, and any filters it may have. All bagless vacuum cleaners, and some that use bags, have one or more filters that need to be cleaned regularly. Because those filters are often out of sight they are frequently ignored. Dirty filters, and/or bags or dust cups that are full, will kill a vacuum cleaner's suction.
If air leaks, the bag (or dust cup) or filters aren't the problem, then it's possible that extremely fine fibers or hair have become trapped between the bearing support and the lower bearing, creating friction. Here's how to remove the bearing support to check:
1) Securely grasp the Dust Genie case;
2) Through the bottom of the Dust Genie case, use your thumb (or a blunt object that won't damage the plastic) to press firmly on the bearing support to remove it, together with the attached TurbnX rotor, through the top of the case;
3) After the TurbnX rotor/bearing support assembly has been removed from the case, securely grasp the base of the support and pull off the TurbnX rotor;
4) Now, look for hair or fine fibers that may be caught between the lower bearing and the bearing support. If the hair or fibers are tightly wrapped and cannot be unwound, you may need to remove the bearings. Carefully insert a broad-bladed screwdriver (or similar) between the two bearings, and then gently twist it until the edge of the blade begins to move the upper bearing by pressing against its outer rim. Repeat the process as you slowly work your way around the circumference of the bearings, removing the upper bearing in a series of very small steps. Don't be in a hurry, and use as little pressure as possible or you will damage the bearings and/or the bearing support. A few small marks on the bearing support won't cause trouble, but damage to the bearing's plastic inner seals or a broken bearing support will. After the upper bearing has been removed the spacer will slip right off, and you can then use the same basic technique to remove the lower bearing. After eliminating the offending hair or fiber, simply press the bearings and the spacer back onto the bearing support and reassemble your Dust Genie..
5) To reassemble your Dust Genie, simply reverse steps 1-3.
My Dust Genie got wet . . .
If the moisture is only on the surface, just wipe it off. If the Dust Genie was immersed in water you need to dry it thoroughly as soon as possible. The bearings are sealed, but they will rust if moisture remains present. Here's how to take your Dust Genie apart to dry it:
1) Securely grasp the Dust Genie case;
2) Through the bottom of the Dust Genie case, use your thumb (or a blunt object that won't damage the plastic) to press firmly on the bearing support to remove it;
3) After removing the bearing support from the case, securely grasp its base and pull off the TurbnX rotor;
4) While it's apart, you might want to clean the TurbnX rotor (but not the bearings) with mild soap and water;
5) Now, thoroughly dry the case, the Turbnx rotor, the bearings and the bearing support; and
6) After making sure everything is completely dry, simply reverse steps 1-3 to reassemble your Dust Genie.
The brush cups or the reducing nozzle come off too easily . . .
First, thoroughly clean the surfaces where the parts meet to remove any slippery deposits. If that doesn't do the trick, you can lightly rough those surfaces to increase their grip. Gently press course sandpaper against each surface while turning the part through one or two rotations. Remember, you're not trying to sand the parts, just to put a little texture on them.
The TurbnX rotor is clogged with lint, hair or other debris . . .
Disconnect the Dust Genie from your vacuum, and use the hose, handpiece or extension tube to clean the TurbnX rotor from the top. If further cleaning of the TurbnX rotor is necessary, see the tip below.
The blades of the TurbnX rotor are encrusted with dirt . . .
The TurbnX rotor can easily be removed for cleaning, but do not immerse your entire Dust Genie in water. The bearings are sealed, but will rust if moisture remains present. Here's how to clean the TurbnX rotor blades without damaging the bearings:
1) Securely grasp the Dust Genie case;
2) Through the bottom of the Dust Genie case, use your thumb (or a blunt object that won't damage the plastic) to press firmly on the bearing support to remove it;
3) After removing the bearing support from the case, securely grasp its base and pull off the TurbnX rotor;
4) Clean the TurbnX rotor with mild soap and water, then rinse and dry it thoroughly;
5) After making sure the TurbnX rotor and all other parts are completely dry, simply reverse steps 1-3 to reassemble your Dust Genie.
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